Refund Policy of Moroccan Mirage Tours

At Moroccan Mirage Tours, we strive to offer a fair and clear refund policy to ensure a positive experience for our customers. Please read through our refund policy detailed below:

  1. Free Cancellations:
    • We offer free cancellations for any bookings cancelled at least 48 hours in advance of the scheduled tour or activity.
    • To cancel a booking, please contact us via email or phone as listed on our website. Ensure to provide your booking reference number to facilitate a swift processing.
  2. Full Refund:
    • Customers who cancel their bookings at least 48 hours in advance will receive a full refund.
    • The refund will be processed to the original payment method used during booking.
    • Please allow up to 10 business days for the refund to reflect in your account.
  3. Late Cancellations:
    • Cancellations made less than 48 hours before the scheduled tour or activity may not be eligible for a refund.
    • However, we understand that unforeseen circumstances can arise, and we will review late cancellation requests on a case-by-case basis.
  4. No Shows:
    • No-shows or failure to cancel in a timely manner may result in the forfeiture of the entire booking amount.
  5. Special Circumstances:
    • In the event of extreme weather conditions or other unforeseen circumstances that lead to tour cancellations from our end, a full refund or an option to reschedule will be offered.
  6. Contact Us:
    • If you have any questions regarding our refund policy, or if you need assistance with canceling or modifying your booking, feel free to contact our customer service team.

By booking any tour or activity with Moroccan Mirage Tours, customers agree to abide by this refund policy.